Recently, our company held a meeting among overseas trade salesmen, mainly discussing the situation of the customers that the salesmen are currently following up, as well as the problems that exist in the communication, and we had an in-depth discussion and analysis for each of the problems.
First, the production staff organized and summarized the samples currently being produced, many samples are not in stock, there are customized items, including handles, wheels, fabric bags, logo printing, etc. Especially fabric bags, customized in various styles, our production staff made a detailed list to ensure that the information from the sales to the production of mutual understanding, to ensure that every sample will be completed on time with quality assurance.
Next, the salesmen reported on the clients they were responsible for and raised the issues they needed assistance in solving. The first one is the customer who needs to develop the mold to produce the folding cart, the sales manager Mandy and the engineer reported the communication situation and the progress of the mold development. For the new costs Mandy has communicated with the customer, an they has been paid half of the cost into our account. The meeting also mentioned the loading problem of folding wagon, where there was an error between the simulated loading and the actual loading, and the carton size and loading method needed to be adjusted.
Besides, a customer proposed that our current test report of smart cat litter box is not recognized by them, and they need the new test report from the designated organization. In response to this problem, we have discussed two solutions, one is that we fully afford the testing costs if the customer orders a certain scale of quantity, if the order quantity is low, then the customer needs to bear part of the testing costs.
In the meeting, the salesmen analyze the customer case together, according to their own experience, adopt the suggestions of others, and put forward some more practical and feasible solutions. By holding regular meetings, we can effectively check and analyze the progress of work, and learn from the past, which plays a very important role in solving the problems in the process of production and sales, improves the work efficiency, and strongly promotes the progress of the company's work.
