Recently, our company's sales and technicians held a product loading discussion, aiming to solve the problems encountered when loading folding carts.
In a shipment loading recently, because of the slight bulging of the carton after packing, the actual loading situation deviates from the simulated calculation of loading, causing the final 10 sets of carts could not be loaded, and we refunded this part of the cost to the customer and expressed our apologies sincerely. In order to prevent the recurrence of this incident, therefore, the discussion is specially launched.
In the discussion, it was agreed that we previously used the carton size for simulated loading, but in reality, the folding wagon will affect the size of the carton when it is packed, besides the type of closure will also cause a gap in the size of the carton. Even if each box is only 1 millimeter deviation, that 10 sets of boxes is 1 centimeter, this centimeter will have an impact on the carts' volume when loading. How many wagons can be loaded into a container has a great influence on the cost and freight rate, which is a problem that needs to be solved urgently.
For this problem, our sales and technicians actively discuss and propose a variety of solutions. After many trials and tests, we finally found a working solution, which is not to install the handle, but to present the matching installation tool. And change the sealing method of the box. This can reduce the size of the box, maximize the loading volume, and thus reduce the average cost.
This is also based on customer requests and we customize it according to their wishes. Different folding wagon models have different container loading volumes, so all details from customization to loading and shipping need to be communicated and treated rigorously.
This discussion not only solves problems, but also promotes communication between sales and technicians. Salespeople's market opinions and needs help technicians to better design and develop products. The technician's professional skills, on the other hand, help the salesperson to better refine the product in order to better promote the product to the customer. This kind of communication allows both parties to understand and trust each other more deeply, and promotes teamwork and collaboration.
